Frequently asked questions.
Don't see your question? Email hello@doosrabox.com — a real person reads every message.
Getting started
What exactly is Doosra Box?
AI workers with their own computer. You hire a worker — an ops manager, a bookkeeper, a front desk — and it runs on a real machine inside your Box: it signs into your apps in a real browser, keeps files, runs routines every day, builds the tools it needs, and reports back. You open it from your laptop, your phone, or a borrowed tablet.
Do I need to install anything?
No. Sign up at app.doosrabox.com and open your Box. It runs in any modern browser. Mac, Windows, iPad, Android — wherever you are.
Do I need my own AI key?
No. Jadoo, our included AI, comes with every plan, so a new Box works the moment it's live. If you already pay for Claude, OpenAI or Gemini, plug your own key in from settings and switch models per worker.
Does it work on my phone?
Yes. Phone-friendly chat with each worker, plus a landscape view that gives you the full Box on a small screen. Workers can also report to you on WhatsApp, so most days you never open the app at all.
What can the workers actually do?
Can they use apps that don't have an API?
Yes. The Box runs real Chrome and a real desktop, so workers use apps the way you do — Tally, your bank portal, the GST site, WhatsApp Web, a supplier's ordering page. If you can use it in a browser, a worker can too.
Can I share my team's subscriptions?
Yes. The encrypted vault stores API keys, logins and notes once and grants the whole team's workers and routines access. A worker can pull a credential when it needs to log into a service, without ever echoing the value back into chat. Every reveal is logged so you can audit who used what when.
Can I schedule things to run while I sleep?
Yes. Open the Routines panel, give a worker a prompt and a schedule (every hour / daily at 9 AM / Mon–Fri / custom cron), and it fires unattended. Each run records its output and any errors. No limit on how many you queue up — wake up to a morning brief and a folder full of results.
Can I have separate projects with different settings?
Yes. Each Project carries its own custom instructions, default model, attached repos, scoped secrets, and task list. New chats inherit those — so your "personal" project can default to a light model and skip the formal tone, while your "client work" project pins the strongest model and "always end with next steps." Switching the project picker switches the entire context.
Where do tasks live?
In the Tasks panel — both you and your workers can read and write the list. Drop a "research X" todo on Monday and a Friday-morning routine can pick it up, work on it, and mark it done. Tasks are project-scoped or Box-wide.
Can I co-drive a session with a teammate?
Yes. Share a session link and a teammate joins live — you both see each other's cursors and edits, and you can talk to the worker together. Great for handing off in-progress work or pairing on something tricky.
Control & safety
Can I stop a worker?
Always. Anything that sends, pays or deletes waits for your approval first. Every worker has a Stop button, every run has a log you can read, and you can open the worker's screen and take over at any moment.
Do workers share one computer?
Every customer gets one isolated computer — your Box. Your workers run inside it, and every person on your team signs in with their own account and permissions. Nobody else's workers, files or logins are anywhere near yours.
Privacy & security
Can other users see my files?
No. Each Box is isolated and each account is private. Strong isolation between customers — your files stay yours, full stop.
Do you train AI on my work?
No. We don't train models on your work. The only third party that sees what you ask is the model provider answering it (Anthropic for Jadoo and Claude, or the provider whose key you brought). Nothing else leaves the Box.
Where is my data stored?
In the region you pick at signup — Mumbai (IN) or Frankfurt (EU). Your data stays in that region. Enterprise customers can pin to dedicated infrastructure.
Can I export my files?
Yes. Download any file from the Files panel. For bulk exports, email support and we'll send everything as a single archive.
Billing
What does ₹1,499 vs ₹2,499 actually get me?
Starter (₹1,499/month) is 2 seats and 8 GB of storage. Team (₹2,499/month) is 4 seats and 25 GB; you also get shareable live sessions, team presence indicators, and 24-hour priority support. Jadoo is included in both. Both prices are flat — no per-seat multiplication. See the pricing page for the full comparison.
How do I pay?
Card, UPI, or netbanking — all through Razorpay. Every plan is charged in INR; the USD figures on the pricing page are guides for international visitors. Your card's bank handles the FX conversion automatically. You'll get an email invoice for every charge.
When does my Box go live?
The moment Razorpay confirms your first charge. Typical signup-to-ready is under ninety seconds.
Refunds?
Yes, within 7 days of your first payment, no questions asked. Email hello@doosrabox.com.
Reliability & support
What's your uptime?
We target 99.9% on Starter and Team as a best-effort goal. Enterprise plans get a contractual uptime guarantee with credits for downtime. Status page at status.doosrabox.com (live soon).
What if I lose internet mid-session?
Your Box keeps running on our servers. When you reconnect, everything is still there exactly where you left it — the worker picks up wherever it left off.
How do I get help?
Email support@doosrabox.com. Starter gets a 48-hour response, Team gets 24-hour, Enterprise gets 4-hour with a dedicated Slack channel.